Outage in Vend

Payment Sense Integration Issues

Resolved Minor
June 26, 2022 - Started over 3 years ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating issues with the payment sense Lightspeed Retail integration.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/27/2022 10:09PM

PaymentSense has updated the certificate that was causing the issue and all reports point to the issue being solved so far. We are now monitoring the situation.

IDENTIFIED over 3 years ago - at 06/26/2022 01:40PM

A number of retailers are unable to process payments with PaymentSense due to an expired TLS certificate in PaymentSense’s cloud infrastructure. We have reported this issue to PaymentSense and in the meantime retailers should use Stand Alone mode to process their paymentsense payments.

IDENTIFIED over 3 years ago - at 06/26/2022 01:24PM

We have identified the issue and are in the process of notifying payment sense.

INVESTIGATING over 3 years ago - at 06/26/2022 12:48PM

This issue is still occurring for some retailers. We are investigating.

MONITORING over 3 years ago - at 06/26/2022 11:46AM

This issue appears to be resolved by payment sense and we are monitoring the results

INVESTIGATING over 3 years ago - at 06/26/2022 11:40AM

We are currently investigating issues with the payment sense Lightspeed Retail integration.

Latest Vend outages

Error processing payments - about 3 years ago
Experiencing connection issues when attempting to sync data from Lightspeed to Xero - about 3 years ago
Sales History row has an error, preventing it from being expanded - about 3 years ago
Sell screen might not be loading for some users - about 3 years ago
Degraded performance in Products, Inventory, and Sales History - about 3 years ago

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