Outage in Veracode

Issues Logging into Platform UI

Resolved Major

June 07, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Veracode Engineering is actively investigating an issue that is impacting logging into the platform UI. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 11:00am EST.

Components affected

Veracode Platform Veracode /api/5.0/detailedreport.do Veracode API Authentication Veracode /api/5.0/summaryreportpdf.do Veracode /api/5.0/detailedreportpdf.do Veracode Services Authentication Veracode /api/5.0/summaryreport.do

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/07/2023 04:11PM

This incident is resolved. During the incident, customers would have experienced issues logging into the UI, utilizing various APIs, and various failures to their scans.

If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

MONITORING over 1 year ago - at 06/07/2023 03:21PM

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

IDENTIFIED over 1 year ago - at 06/07/2023 03:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 06/07/2023 02:52PM

We are continuing to investigate this issue. In addition to users unable to log into the platform, several APIs are being impacted.

INVESTIGATING over 1 year ago - at 06/07/2023 02:36PM

Veracode Engineering is actively investigating an issue that is impacting logging into the platform UI.

If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue.

The next update will be available by 11:00am EST.

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