Outage in Veracross
Issue Impacting Portals and Composer for Subset of Users
Resolved MinorIncident Report
Summary AI Generated
A subset of Veracross users experienced degraded performance in Composer and Portals between 9:35 AM ET and 11:10 AM ET due to incorrectly configured additional server capacity during a period of high usage. The issue was resolved by correcting the capacity configuration, with Portals stabilizing first and full service restoration confirmed after several hours of monitoring. The incident lasted approximately 4.9 hours total including the monitoring period.
We are currently investigating an issue impacting Composer for a subset of users.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 04/13/2026 07:16PM
After monitoring for several hours, we can confirm that all systems are now operating normally.
Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal.
We apologize for the disruption and appreciate your patience.
MONITORING
16 days ago - at 04/13/2026 03:24PM
A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.
INVESTIGATING
16 days ago - at 04/13/2026 02:38PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 04/13/2026 02:33PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 04/13/2026 02:24PM
We are currently investigating an issue impacting Composer for a subset of users.
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