Outage in Veracross
Data Importer Issue
Resolved MinorIncident Report
Summary AI Generated
Veracross experienced an issue with their Data Importer where import processes became stuck in pending status for 1.5 hours. The problem affected the Importer component, preventing users from completing data imports. The issue was resolved by fixing the underlying problem and removing stuck imports to prevent duplicates, requiring users to restart any previously stuck import processes.
We are currently investigating reports that Data Importer imports are stuck in pending status.
Components affected
Veracross ImporterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 06/04/2026 03:33PM
We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status.
To prevent inadvertent duplicate record imports in scenarios where users may have attempted the same import multiple times, imports that were stuck in pending status have been removed. Users should complete a new import process for any prior attempts that had been stuck.
INVESTIGATING
15 days ago - at 06/04/2026 02:04PM
We are currently investigating reports that Data Importer imports are stuck in pending status.
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