Outage in Veriff

Our service is experiencing issues

Resolved Major

June 11, 2026 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

Components affected

Veriff Verification Decisions

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 06/12/2026 10:19AM

This incident has been resolved.

MONITORING about 1 month ago - at 06/12/2026 05:45AM

The fix has been successfully deployed.

While services are returning to operational level, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability.

We appreciate your patience while we verify the resolution.

MONITORING about 1 month ago - at 06/12/2026 03:11AM

The issue has been traced back to an upstream infrastructure outage affecting our platform.
We are working closely with the provider to monitor the resolution and restore full functionality.

IDENTIFIED about 1 month ago - at 06/12/2026 02:43AM

The issue has been identified.

INVESTIGATING about 1 month ago - at 06/12/2026 02:25AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 06/12/2026 02:06AM

We are currently investigating potential degraded performance with Verification Decisions.

Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.

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