Outage in Verisk Insurance Solutions - ISO

IT Service Issue - Motor Vehicle Reports

Resolved Major
October 09, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

Incident Report

Please be advised Motor Vehicle Reports are currently experiencing a service issue where some clients may be receiving error responses. Verisk staff are working to resolve this issue as quickly as possible and we will provide an update once the issue has been resolved.
Components affected
Verisk Insurance Solutions - ISO Motor Vehicle Report Verisk Insurance Solutions - ISO Motor Vehicle Report Verisk Insurance Solutions - ISO LightSpeed Auto Verisk Insurance Solutions - ISO LightSpeed Auto

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/09/2025 03:41PM

Please be advised Motor Vehicle Reports through LightSpeed Auto and Underwriting 2.0 experienced a service issue that started at 3:25 AM ET and was resolved at 11:11 AM ET on Production, and 3:30 AM ET to 11:20 AM ET on UAT. All reports are now returning as expected. We thank you for your patience and apologize for any inconvenience this issue may have caused.

INVESTIGATING 23 days ago - at 10/09/2025 02:31PM

Upon further investigation, it has been determined that Motor Vehicles Reports on UAT and through LightSpeed are also impacted. We are continuing to investigate this issue and will provide updates as the issue is resolved.

INVESTIGATING 23 days ago - at 10/09/2025 01:24PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 10/09/2025 12:20PM

Please be advised Motor Vehicle Reports are currently experiencing a service issue where some clients may be receiving error responses. Verisk staff are working to resolve this issue as quickly as possible and we will provide an update once the issue has been resolved.

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