Outage in Verkada Command
Carrier-related outage affecting a subset of devices
Resolved MinorIncident Report
We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.
Components affected
Verkada Command Cellular GatewayNeed to monitor Verkada Command outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/21/2025 03:13PM
This incident has been resolved.
INVESTIGATING
8 days ago - at 10/17/2025 07:32PM
We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.
INVESTIGATING
8 days ago - at 10/17/2025 05:10PM
We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.
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