Outage in Verkada Command
Devices reporting offline & firmware updates failing
Resolved MinorIncident Report
Summary AI Generated
Verkada Command experienced an issue where devices across multiple product lines (cameras, intercoms, and alarms) were falsely reporting as offline, and camera firmware updates were failing. The incident affected intercoms, cellular gateways, and alarms for 1.7 hours. The team implemented a fix that restored camera firmware upgrade functionality and resolved the offline reporting issue.
We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.
Components affected
Verkada Command Alarms Verkada Command Intercom Verkada Command Cellular GatewayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/31/2026 11:10PM
This incident has been resolved.
MONITORING
3 months ago - at 03/31/2026 10:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 03/31/2026 10:25PM
We are working on mitigating the issue, we have restored camera firmware upgrade functionality.
INVESTIGATING
3 months ago - at 03/31/2026 10:25PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 03/31/2026 09:28PM
We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.
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