Outage in Verkada Command

Some devices are unable to upgrade firmware

Resolved Minor

April 01, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Verkada Command experienced issues with their over-the-air (OTA) firmware upgrade system that prevented some devices from upgrading their firmware. The incident affected the Device Claiming component, though devices continued to function normally during the outage. The issue was resolved after 4.2 hours by fixing an infrastructure resource bottleneck that was causing delayed device upgrades.

We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.

Components affected

Verkada Command Device Claiming

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/02/2026 01:03AM

We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule.

INVESTIGATING 1 day ago - at 04/01/2026 08:51PM

We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.

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