Outage in Verkada Command
Some Intercom units are failing to process bluetooth unlocks
Resolved MinorIncident Report
Summary AI Generated
Bluetooth unlock functionality failed on Verkada TD33 Intercom units, preventing users from unlocking doors via Bluetooth for approximately 11 days. A mitigation was made available through Verkada Support while the team worked on a permanent fix, which was subsequently rolled out to all affected TD33 units. The incident was fully resolved on July 13, 2026.
We are currently investigating this issue.
Components affected
Verkada Command IntercomTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 11:53PM
This incident has been resolved.
MONITORING
9 days ago - at 07/09/2026 07:37PM
We are continuing to monitor for any further issues.
MONITORING
9 days ago - at 07/09/2026 07:37PM
A fix has been rolled out to all affected Verkada TD33 Intercoms that restores Bluetooth unlock functionality. We are monitoring to confirm full recovery. Customers who continue to experience issues should contact Verkada Support.
IDENTIFIED
15 days ago - at 07/03/2026 04:15PM
Our team has made progress investigating an issue affecting Bluetooth unlocks on Verkada TD33 Intercoms.
A mitigation is available now - affected customers can contact Verkada Support to have Bluetooth unlocks restored on their TD33 Intercoms. We are continuing to work toward a permanent fix and will provide further updates.
INVESTIGATING
15 days ago - at 07/03/2026 12:36AM
We are currently investigating this issue.
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