Outage in Verkada Command
Some Viewing Stations are offline
Resolved MajorIncident Report
Summary AI Generated
A bug affecting Verkada Viewing Stations configured with a non-English locale caused devices to go offline and display a black screen. The issue lasted approximately 20.5 hours before engineers shipped a corrected software version and manually updated affected devices to restore normal streaming. All impacted Viewing Stations have been verified as healthy and operational.
Our engineers are investigating an issue causing a small subset of viewing stations to be offline.
Components affected
Verkada Command Viewing StationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/21/2026 11:27PM
We identified an issue affecting Viewing Stations with a non-English locale set. We’ve since shipped a new version, that resolves it.
Symptom: affected customers most likely saw a black screen on their VX.
What we’ve done: went through the list of affected devices, manually updated the ones we could, and verified they’re back to a healthy, streaming state.
INVESTIGATING
7 days ago - at 08/21/2026 04:12AM
Our engineers are continuing to work on this issue with high priority. If you have an affected Viewing Station please leave it online so that an update can applied when available.
INVESTIGATING
7 days ago - at 08/21/2026 03:01AM
Our engineers are investigating an issue causing a small subset of viewing stations to be offline.
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