Outage in Verkada

H.265 transcoding failing on some devices

Resolved Minor
March 27, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where h.265 transcoding is failing on some devices.
Components affected
Verkada Streaming Historical Footage Verkada Streaming Live Footage

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/27/2025 07:09PM

This incident has been resolved. If you are still seeing issues, please hard refresh Command in your web browser (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac).

MONITORING 7 months ago - at 03/27/2025 06:20PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 03/27/2025 06:11PM

We are currently investigating an issue where h.265 transcoding is failing on some devices.

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