Outage in Verkada
Pass App for iOS - Unable to unlock via bluetooth
Minor
May 13, 2025 - Started about 18 hours ago
Official incident page
Official incident page
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Outage Details
We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 7 hours ago - at 05/14/2025 12:42AM
A new verison of the Pass App for iOS has been uploaded to the App Store and is awaiting review.
IDENTIFIED
about 15 hours ago - at 05/13/2025 04:52PM
The issue has been identified and we are working on a fix. Customers experiencing this issue can still resolve it by launching the app and pulling down to refresh.
INVESTIGATING
about 18 hours ago - at 05/13/2025 01:48PM
We are investigating an issue with Pass App for iOS 5.1.1 which results in users being unable to unlock doors via bluetooth. Launching the app and "pulling down to refresh" should resolve this issue.
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