Outage in Verkada

New attribute and AI search results not populating

Resolved Minor
September 18, 2025 - Started 20 days ago - Lasted about 6 hours
Official incident page

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Outage Details

AI search and Person Attribute results generated after 7 p.m. PDT on September 17, 2025 are not available due to a database issue. Verkada is working with the service provider to correct this and will backfill the results.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 09/18/2025 10:37PM

The underlying issue is resolved and we have completed backfill of previously unprocessed results.

MONITORING 20 days ago - at 09/18/2025 08:28PM

The underlying issue is resolved. The backfill of unprocessed Person Attribute results and AI Alerts is partially complete.

IDENTIFIED 20 days ago - at 09/18/2025 04:27PM

AI search and Person Attribute results generated after 7 p.m. PDT on September 17, 2025 are not available due to a database issue. Verkada is working with the service provider to correct this and will backfill the results.

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