Verkada experienced a major incident where some Viewing Stations appeared offline in the command interface and displayed black screens. The issue affected customers' ability to view their security camera feeds through the affected Viewing Stations for 7.2 hours. Verkada identified the root cause, implemented a fix, and provided a workaround allowing customers to manually trigger a software update on their VX devices to restore functionality.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and update the OS.
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and start a Software Update.
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