Outage in Verkada
Some Viewing Stations are reporting offline in command and displaying a black screen.
Resolved MajorIncident Report
Summary AI Generated
Verkada experienced a major incident where some Viewing Stations appeared offline in the command interface and displayed black screens. The issue affected customers' ability to view their security camera feeds through the affected Viewing Stations for 7.2 hours. Verkada identified the root cause, implemented a fix, and provided a workaround allowing customers to manually trigger a software update on their VX devices to restore functionality.
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and start a Software Update.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/27/2026 05:31PM
This incident has been resolved.
MONITORING
17 days ago - at 05/27/2026 03:19PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 05/27/2026 10:22AM
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and update the OS.
IDENTIFIED
17 days ago - at 05/27/2026 10:18AM
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and start a Software Update.
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