FIS batch settlement issues

This incident has been resolved.

The issue impacting FIS batch settlement processing, causing some ACH transactions to appear as rejected or returned, has been resolved. All impacted payments should now appear correctly.

We have isolated the issue to a small set of transactions. This list of transactions did complete correctly, but due to an error from FIS, they will show up as rejected. Over the next few days, we will be working with our clients to resolve each issue.

We’ve determined that the issue is due to a single batch processing file, which is impacting settlement batch processing for a limited subset of partners and clients. Some users may see ACH transactions appear as rejected or returned. We’re working closely with the affected partner(s) to remediate the issue and restore normal processing.

We’ll provide an update as soon as more information becomes available.

We have identified that the issue is limited to a single batch processing file impacting a specific subset of partners and clients. Our teams are actively working with the affected partner(s) to resolve the issue and ensure normal processing resumes.
We will continue to monitor the situation closely and provide further updates as needed.

We are aware of an issue impacting FIS batch settlement processing, which may cause some ACH transactions to appear as rejected or returned. Our teams are actively working with FIS to identify the issue and prevent any incorrect transaction outcomes.

We will share additional updates and guidance shortly.