Outage in Veson

Shipfix: Downgraded performance of Inbound emails

Resolved Major

January 08, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are receiving some emails from Outlook with delays

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/08/2026 02:42PM

The Microsoft API has recovered, and the Shipfix platform is operating under normal conditions

IDENTIFIED about 1 month ago - at 01/08/2026 02:21PM

Microsoft API performance has returned to normal, and the Shipfix platform is rapidly processing the backlog of emails.

IDENTIFIED about 1 month ago - at 01/08/2026 01:51PM

Microsoft API performance remains in a degraded state, which is impacting email delivery. Veson is monitoring the situation closely, and has escalated to Microsoft. Microsoft have acknowledged the problem and their backend team are working on it.

IDENTIFIED about 1 month ago - at 01/08/2026 01:49PM

Microsoft API performance remains in a degraded state, which is impacting email delivery. Veson is monitoring the situation closely, and has escalated to Microsoft.

IDENTIFIED about 1 month ago - at 01/08/2026 10:49AM

Performance is starting to improve now, and we are slowly recovering the delay

INVESTIGATING about 1 month ago - at 01/08/2026 09:48AM

The incident is still in progress. The issue is related to Microsoft API performance.

INVESTIGATING about 1 month ago - at 01/08/2026 08:55AM

We are receiving some emails from Outlook with delays

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