Outage in Vetspire

SEV-2: Address Issues with Co-Owner

Resolved Minor
September 11, 2024 - Started 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are actively addressing an issue where customer profile merges involving co-owners are not functioning as expected. When merging a customer who co-owns a pet, the co-owner information is not always carried over to the new profile, potentially resulting in incomplete records. Additionally, non-billable owners are currently affecting billing statements, which should not happen. We are working to ensure that non-billable owners are excluded from billing checks during the merge process. Our team is also resolving related crashes reported through Sentry and will silence these errors as part of the fix. We anticipate having this issue fully resolved with a fix deployed no later than Friday morning. Thank you for your patience as we work to restore full functionality.
Components affected
Vetspire API Vetspire Web UI
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/14/2024 01:13PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 09/13/2024 02:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 09/11/2024 06:50PM

We are actively addressing an issue where customer profile merges involving co-owners are not functioning as expected. When merging a customer who co-owns a pet, the co-owner information is not always carried over to the new profile, potentially resulting in incomplete records.

Additionally, non-billable owners are currently affecting billing statements, which should not happen. We are working to ensure that non-billable owners are excluded from billing checks during the merge process.

Our team is also resolving related crashes reported through Sentry and will silence these errors as part of the fix.

We anticipate having this issue fully resolved with a fix deployed no later than Friday morning. Thank you for your patience as we work to restore full functionality.

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