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Outage in Vetspire

SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off

Resolved Minor
February 07, 2025 - Started about 1 year ago - Lasted about 1 month
Official incident page

Incident Report

We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. The fix for this issue is currently in-progress.
Components affected
Vetspire Web UI

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/13/2025 11:56AM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 03/06/2025 04:52PM

We have inalized a fix for the issue! It’s currently undergoing our standard review to ensure everything meets our quality benchmarks. Here’s what you can expect next:

• Once the review is complete, we’ll confirm the timeline for deployment.
• We’ll reach out immediately with any updates.
• If you have any questions in the meantime, feel free to let us know.

Thank you for your patience while we finalize this solution.

IDENTIFIED about 1 year ago - at 02/18/2025 07:10PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 02/14/2025 07:54PM

Our development teams are still investigating this issue.

INVESTIGATING about 1 year ago - at 02/07/2025 07:28PM

We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. The fix for this issue is currently in-progress.

Latest Vetspire outages

Limited Accessibility - about 17 hours ago
Partial IDEXX Outage - 24 days ago

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