Outage in Vetspire

SEV2: Compliance Dashboard Contact Column Icons Not Working

Resolved Minor

June 23, 2025 - Started 10 months ago - Lasted 4 days
Official incident page

Incident Report

We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent. The bug is consistently reproducible and appears to be related to the last release . Our team is investigating Next update within 24 hours.

Components affected

Vetspire Web UI

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/27/2025 02:03PM

This incident has been resolved.

MONITORING 10 months ago - at 06/25/2025 12:29PM

A fix was deployed, and we are monitoring.

INVESTIGATING 10 months ago - at 06/23/2025 06:02PM

We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent.

The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

INVESTIGATING 10 months ago - at 06/23/2025 05:49PM

We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent.

The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

Next update within 24 hours.

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