Outage in Viirtue

Incident: Error When Opening Faxes

Resolved Minor

June 03, 2026 - Started 16 days ago - Lasted about 2 hours
Official incident page

Incident Report

Description: We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow. Impact: Customers may experience issues with opening faxes. No reports of sending issues at this time. Next Update: We will provide our next update by 11:00AM EST or sooner if new information becomes available.

Components affected

Viirtue Fax

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 06/03/2026 03:12PM

This incident has been resolved. Please reach out to the Viirtue support team if you have any further questions or concerns.

MONITORING 16 days ago - at 06/03/2026 02:29PM

We have worked with our fax vendor, identified a root cause, and deployed a solution to the faxes not appearing in the portal. Our team is monitoring the results, and we will continue to track this event.

INVESTIGATING 16 days ago - at 06/03/2026 01:58PM

Description:
We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

Impact:
Customers may experience issues with opening faxes. No reports of sending issues at this time.

Next Update:
We will provide our next update by 11:00AM EST or sooner if new information becomes available.

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