Outage in Vimeo

Phone Support for Enterprise Customers not connecting

Resolved Minor
April 23, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue with the Phone Support lines not validating PINs properly. For the time being, we recommend opening a new support ticket at https://vimeo.com/help/
Components affected
Vimeo Support Systems

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/24/2024 03:35AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/24/2024 03:19AM

Thank you all for your patience. A fix has been implemented, and we are monitoring the results

IDENTIFIED over 1 year ago - at 04/23/2024 10:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 04/23/2024 08:19PM

We are currently investigating an issue with the Phone Support lines not validating PINs properly. For the time being, we recommend opening a new support ticket at https://vimeo.com/help/

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