Outage in Vindicia

SFTP Connection issues with Litle in Production

Resolved Minor
September 18, 2022 - Started about 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Vindicia is having SFTP connectivity issues to Vantiv (Litle) in Production. We are blocked on processing transactions and refunds for only the merchants connected to Litle. Our Engineering is working with Litle tech support to resolve connectivity issue on a priority. If you have any questions, please open a ticket a https://clientsupport.vindicia.com or send an email to support@vindicia.com
Components affected
Vindicia Production Vindicia API

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/19/2022 05:32AM

Connection to Litle has been restored now and transactions are flowing through now. We are monitoring the results.

INVESTIGATING about 3 years ago - at 09/19/2022 05:27AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 09/19/2022 01:09AM

Vindicia is having SFTP connectivity issues to Vantiv (Litle) in Production. We are blocked on processing transactions and refunds for only the merchants connected to Litle.

Our Engineering is working with Litle tech support to resolve connectivity issue on a priority.

If you have any questions, please open a ticket a https://clientsupport.vindicia.com or send an email to support@vindicia.com

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