Outage in Vindicia

Production | Connectivity issue of Chase Paymentech

Resolved Minor

September 25, 2022 - Started over 3 years ago - Lasted about 13 hours
Official incident page

Incident Report

We are getting connectivity issues for Chase Paymentech in a Production environment, our Network team is in touch with the Chase Paymentech team to get further updates. Please note that this issue will only affect batch transactions (transaction renewals), not real-time transactions. ETA to resolution and will provide more information as it becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Components affected

Vindicia API Vindicia Production

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 09/25/2022 01:23PM

The issue has been resolved, and we are actively monitoring the status.

INVESTIGATING over 3 years ago - at 09/25/2022 06:32AM

We are getting connectivity issues for Chase Paymentech in a Production environment, our Network team is in touch with the Chase Paymentech team to get further updates.

Please note that this issue will only affect batch transactions (transaction renewals), not real-time transactions. ETA to resolution and will provide more information as it becomes available.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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