Outage in Vindicia

Production | Staging | Connectivity issue for FDMS-Filedatagateway Platform

Resolved Minor

July 13, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are getting connectivity issue for FDMS-Filedatagateway Platform, As updated by fiserv support team, "there is Major network outage in Omaha, multiple teams are engaged to investigate on the issue under INC013795137. " our Netops team in touch with Fiserv team to get the further updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Components affected

Vindicia Production Vindicia Staging

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 07/13/2023 10:21AM

Fiserv support confirmed that major outage is fixed now, connectivity for filedatagateway in Production and staging is restored back and alerts are resolved.

INVESTIGATING almost 3 years ago - at 07/13/2023 09:24AM

We are getting connectivity issue for FDMS-Filedatagateway Platform,
As updated by fiserv support team, "there is Major network outage in Omaha, multiple teams are engaged to investigate on the issue under INC013795137. "

our Netops team in touch with Fiserv team to get the further updates.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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