Outage in Vindicia

Staging | Connectivity issue of Chase Paymentech

Resolved Minor

September 06, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are getting connectivity issues for Chase Paymentech in a Staging environment on Wednesday, Sept 6th, 2023. Our Network team is in touch with the Chase Paymentech team to get further updates. Please note that Only those Merchants using Chase Paymentech as their Payment Processor will see issues in processing batch and online transactions. This issue will only affect batch transactions (transaction renewals), not real-time transactions. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Components affected

Vindicia Staging

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/06/2023 12:40PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 09/06/2023 09:08AM

We are getting connectivity issues for Chase Paymentech in a Staging environment on Wednesday, Sept 6th, 2023. Our Network team is in touch with the Chase Paymentech team to get further updates.

Please note that Only those Merchants using Chase Paymentech as their Payment Processor will see issues in processing batch and online transactions. This issue will only affect batch transactions (transaction renewals), not real-time transactions.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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