Outage in Vindicia

Production: CyberSource Intermittent Connectivity Issue

Resolved Minor

October 13, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Due to an issue at Cybersource, Vindicia is experiencing intermittent longer than normal processing times for some CyberSource transactions. Vindicia is working with CyberSource to get additional updates. Only Merchants using CyberSource might be impacted. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.

Components affected

Vindicia Production

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/13/2023 11:01PM

Vindicia has successfully processed the scheduled CyberSource transactions for today.

IDENTIFIED over 2 years ago - at 10/13/2023 07:18PM

Due to an issue at Cybersource, Vindicia is experiencing intermittent longer than normal processing times for some CyberSource transactions.

Vindicia is working with CyberSource to get additional updates.

Only Merchants using CyberSource might be impacted.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.

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