Outage in Vindicia

Production: Account Updater Performance Degradation for Litle/Vantiv

Resolved Minor
November 29, 2023 - Started about 2 years ago - Lasted about 19 hours
Official incident page

Incident Report

We are observing issues while processing Account Updater Responses from the payment processor Litle/Vantiv since 05:40 AM UTC. Our Engineers are currently investigating this issue. Please note that this will only affect customers who utilize Litle/Vantiv as a payment processor. We will share the further update on the progress.
Components affected
Vindicia Production

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/30/2023 02:55AM

This incident has been resolved.

MONITORING about 2 years ago - at 11/29/2023 11:35AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 11/29/2023 08:30AM

We are observing issues while processing Account Updater Responses from the payment processor Litle/Vantiv since 05:40 AM UTC.

Our Engineers are currently investigating this issue.

Please note that this will only affect customers who utilize Litle/Vantiv as a payment processor.

We will share the further update on the progress.

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