Outage in Vindicia

Production : Portal 2.0 is in maintenance mode

Resolved Minor
September 12, 2024 - Started over 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.
Components affected
Vindicia Data Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/13/2024 11:04AM

The issue has been now resolved and Portal 2.0 is now available.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

IDENTIFIED over 1 year ago - at 09/13/2024 10:15AM

We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

MONITORING over 1 year ago - at 09/12/2024 07:54PM

Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

INVESTIGATING over 1 year ago - at 09/12/2024 07:23PM

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

MONITORING over 1 year ago - at 09/12/2024 06:05PM

Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

INVESTIGATING over 1 year ago - at 09/12/2024 03:38PM

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

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