Outage in Vindicia

Production - Retain Portal Search Performance Degradation, December 12 2024

Resolved Minor
December 12, 2024 - Started about 1 year ago - Lasted 4 days
Official incident page

Incident Report

Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Components affected
Vindicia Portal Vindicia Production

Need to monitor Vindicia outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 12/16/2024 03:37PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 12/13/2024 09:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 12/13/2024 03:24PM

We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

MONITORING about 1 year ago - at 12/13/2024 01:09PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 12/12/2024 09:36PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 12/12/2024 07:54PM

Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted.

Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Latest Vindicia outages

Production | Reports 2.0 is currently stuck in a queued status. - 3 days ago
Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025 - 3 months ago
Production: Degradation in Portal Performance Wednesday, September 10th, 2025 - 3 months ago
Production: Email OTP Delivery Failure – Vindicia Portal 2 - 4 months ago
Production: Portal 2.0 Retain Analytics Dashboard unavailable - 7 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook