Outage in Vindicia

Batch Billing Processing Delays - Tuesday, March 18th, 2025

Resolved Minor
March 18, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/19/2025 11:53PM

We are pleased to share that batch processing delays have now been resolved.

The batch billing processing is now running as expected and transactions are being processed at the expected throughput.

Thank you for your patience and continued trust in us.

MONITORING 8 months ago - at 03/19/2025 07:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 03/19/2025 06:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 03/18/2025 10:43PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 03/18/2025 10:23PM

We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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