Outage in Vindicia

Production: Portal 2.0 Retain Analytics Dashboard unavailable

Resolved Minor

June 02, 2025 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Components affected

Vindicia Production

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 06/04/2025 06:46AM

The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

INVESTIGATING about 1 year ago - at 06/03/2025 03:56AM

The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

MONITORING about 1 year ago - at 06/02/2025 10:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 06/02/2025 09:02PM

The issue has been identified, and a fix is being implemented.

INVESTIGATING about 1 year ago - at 06/02/2025 08:18PM

We are continuing to investigate this issue and are working diligently to identify the root cause.

INVESTIGATING about 1 year ago - at 06/02/2025 04:00PM

Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Latest Vindicia outages

Staging | Portal 1.0 and 2.0 login issue - 2 months ago

Production | Database degradation - 5 months ago

Production | Reports 2.0 is currently stuck in a queued status. - 6 months ago

Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025 - 9 months ago

Production: Degradation in Portal Performance Wednesday, September 10th, 2025 - 9 months ago

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