Outage in Vindicia

Production: Email OTP Delivery Failure – Vindicia Portal 2

Resolved Minor
August 08, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.
Components affected
Vindicia Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/08/2025 11:21AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 08/08/2025 10:36AM

We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2.

As a workaround, users can still log in using Authenticator apps.

We are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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