Outage in Vindicia

Production: Email OTP Delivery Failure – Vindicia Portal 2

Resolved Minor

August 08, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Components affected

Vindicia Portal

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/08/2025 11:21AM

This incident has been resolved.

INVESTIGATING 8 months ago - at 08/08/2025 10:36AM

We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2.

As a workaround, users can still log in using Authenticator apps.

We are currently investigating this issue with high priority and will update this post as we gather more information.

If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

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