Android apps – Connectivity Issues

The Android connectivity issue has been resolved, and affected apps are operational again.

The issue was caused by an external change affecting Android applications. Service has since been restored, and users should now be able to log in, sync data, access schedules, and use app functionality normally.

As an additional preventative measure, we will continue rolling out updated app versions across all Android apps and Custom Mobile Apps (CMAs) to reduce the risk of similar issues occurring in the future.

If you are still experiencing issues, please contact our support team at support@virtuagym.com.

We sincerely apologize for the inconvenience and thank you for your patience throughout this incident.

Rollout of the updated Android app versions is progressing as planned. Additional apps are continuing to become available through the Google Play Store.

Affected users will need to update their app once the updated version becomes available. We will continue to provide updates as the rollout progresses.

Updated versions of the Food and Coach Android apps are now available, and users who install the latest version can use the apps normally again. A number of Custom Mobile Apps (CMA) have also been updated and are operational. To restore functionality, affected users must update their app to the latest version available in the Google Play Store. The rollout for the remaining Android apps and CMA versions is still in progress.

Our team has identified the cause and released a fix, which is currently being rolled out through updated app versions.

For our standard Android apps (Fitness, Food, Coach, and Touch), the update is currently being made available to users.

Custom Mobile Apps (CMA) are also affected. The rollout of updated CMA versions is currently in progress and remains our highest priority.

We will continue to provide updates on this page as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience while we work to fully resolve this issue.

We are continuing to investigate this issue.

We are currently experiencing an issue affecting all Android applications, including Fitness, Food, Coach, Touch, and Custom Mobile Apps (CMA). Due to a connectivity problem, users may be unable to log in, sync data, view schedules, or access other app features and services.