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Outage in Virtuous

Email Reporting Delays

Resolved Minor
December 02, 2025 - Started 5 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently seeing delays in email reporting updates. All emails are sending and delivering on time, but reporting data is updating more slowly than expected.

We have increased worker capacity to process the backlog of webhooks more quickly. Reporting should begin to catch up shortly, and we will provide updates as processing progresses.
Components affected
Virtuous CRM

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Latest Updates ( sorted recent to last )
4 months ago - at 12/02/2025 11:54PM

Reporting statistics are continuing to catch up, though not as quickly as expected. Our team is implementing additional adjustments to further increase processing speed. We will continue to provide updates as progress improves.

5 months ago - at 12/02/2025 08:40PM

After increasing processing resources, email reporting data is now catching up at a rate of approximately 60,000 events per hour. We will continue monitoring progress and adjust resources as needed over the next hour to clear the backlog as quickly as possible.

5 months ago - at 12/02/2025 07:07PM

We are currently seeing delays in email reporting updates. All emails are sending and delivering on time, but reporting data is updating more slowly than expected.

We have increased worker capacity to process the backlog of webhooks more quickly. Reporting should begin to catch up shortly, and we will provide updates as processing progresses.

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