Outage in Virtuous
Test Sandbox Data Appearing in CRM
Resolved MinorIncident Report
Summary AI Generated
Some Virtuous CRM users were inadvertently logged into a sandbox testing environment instead of their live production environment, causing test data to appear in the application. The CRM component was affected for 32 minutes while users experienced confusion from seeing sandbox data rather than their actual production data. The engineering team identified the root cause and deployed a fix to restore normal login behavior and proper environment access.
We are investigating an issue where some users may be logged into a Sandbox (testing) environment, instead of their live Production environment.
Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior.
We will provide updates as more information becomes available.
Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior.
We will provide updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
17 days ago - at 03/10/2026 08:24PM
We have identified the root cause of the issue causing test sandbox data to appear in the application. Our engineering team is actively working on a resolution.
We will provide another update once the fix has been deployed or if timelines change.
17 days ago - at 03/10/2026 08:17PM
We are investigating an issue where some users may be logged into a Sandbox (testing) environment, instead of their live Production environment.
Your Production data remains safe and there is no risk of data loss. Our team is actively working to resolve the issue and restore normal behavior.
We will provide updates as more information becomes available.
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