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Outage in Virtuous

Gift Bundling Delay

Resolved Minor
March 11, 2026 - Started 16 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Virtuous experienced a gift bundling process failure that prevented gifts from completing their normal processing cycle and being ready for import into the CRM system. The issue affected the CRM component for 3 hours while gifts remained stuck in the bundling queue. The technical team identified the root cause and resolved the problem by re-queuing the affected gift bundles for processing.

Gifts did not complete the normal bundling process last night and were not yet ready for import. Our team has identified and resolved the issue to re-queue those bundles for the affected customers.
Components affected
Virtuous CRM

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Latest Updates ( sorted recent to last )
16 days ago - at 03/11/2026 02:18PM

Gifts did not complete the normal bundling process last night and were not yet ready for import. Our team has identified and resolved the issue to re-queue those bundles for the affected customers.

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