Outage in Virtuous
Save and Continue/Close Import Behavior
Resolved MinorIncident Report
Summary AI Generated
The Virtuous CRM experienced a 24-hour incident where customers with Social Insights enabled encountered unexpected behavior with the Save and Continue/Save and Close buttons in the Gift and Contact Import tool. The issue prevented users from properly saving changes during import operations. A fix was applied and the team monitored its effectiveness to restore normal functionality to the import tool buttons.
Customers who have the Social Insights feature enabled in their site may be experiencing some unexpected behavior around saving changes in the Gift and Contact Import tool. Our internal teams are working to resolve this as a top priority this morning.
Components affected
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Latest Updates ( sorted recent to last )
14 days ago - at 06/04/2026 07:22PM
Our team is closely monitoring the fix that has been applied to allow for the Save and Continue and Save and Close buttons to function as expected. Please continue to monitor this page for further updates this afternoon.
14 days ago - at 06/04/2026 03:13PM
Customers who have the Social Insights feature enabled in their site may be experiencing some unexpected behavior around saving changes in the Gift and Contact Import tool. Our internal teams are working to resolve this as a top priority this morning.
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