Outage in Virtuous

Gift transaction synchronization issues with Sage Intacct and QuickBooks

Resolved Minor

August 05, 2026 - Started 1 day ago - Lasted about 23 hours
Official incident page

Incident Report

Summary AI Generated

A bug in Virtuous caused gift transactions or designations to sync incompletely or not at all to Sage Intacct and QuickBooks. Sage Intacct processing was temporarily paused during the 22.9-hour incident while an edge case was validated. Users were advised to review their accounting records and report any affected transactions to Support.

We are investigating an issue that may cause gift transactions or designations to be missing or incomplete in Sage Intacct or QuickBooks. Sage processing is temporarily paused while we validate an additional edge case.

Please review your accounting records and contact Support with any affected transaction examples. We will provide another update after validation.

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1 day ago - at 08/05/2026 04:30PM

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