Third Party Cloud Platform Outage

Current status: Our third-party cloud platform has identified network connectivity issues and isolated their source. They are implementing mitigations, and we are continuing to monitor recovery progress.

Customer experience: Customers may be unable to access or use multiple core Tradeview services and features. Affected users may be unable to successfully load pages, query via data explorer, or utilize data visualizations.

Incident start time: 07:20 UTC October 20, 2025

Preliminary root cause: A third-party cloud platform experienced networking issues, which were traced to the failure of an underlying internal subsystem responsible for monitoring the health of its network load balancers. This ultimately caused access issues for Tradeview services and features.

Current status: While our third-party cloud platform continues to monitor their service health following their mitigation actions, we have observed that the Tradeview service health has recovered as of 6:08pm PST. We're continuing to monitor to ensure our service remains healthy.

Customer experience: Some users may experience fewer issues utilizing Tradeview services and features. Affected users may be unable to successfully load pages, query via data explorer, or utilize data visualizations.

Preliminary root cause: A third-party cloud platform experienced networking issues, which caused access problems to Tradeview services.

Current status: Our third-party cloud platform is continuing mitigation efforts and are reporting improvements. We are continuing to monitor recovery progress.

Customer experience: Some users may experience fewer issues utilizing Tradeview services and features. Affected users may be unable to successfully load pages, query via data explorer, or utilize data visualizations.

ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible.

Current status: Our third-party cloud platform has identified network connectivity issues and isolated their source. They are implementing mitigations, and we are continuing to monitor recovery progress.

Customer experience: Customers may be unable to access or use multiple core Tradeview services and features. Affected users may be unable to successfully load pages, query via data explorer, or utilize data visualizations.

ETA: While an exact ETA is not yet available, we'll provide an exact timeline as soon as possible.

Incident start time: 07:20 UTC October 20, 2025