Outage in vMix Service

Facebook Streaming Destination Errors

Resolved Minor

January 19, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

You may receive an "App not active" error when logging in to or opening Facebook Settings when streaming with vMix Please use the Facebook Stream Key method instead as noted in the following knowledge base article: https://www.vmix.com/knowledgebase/article.aspx/357/streaming-to-facebook-live-using-facebook-stream-key-or-custom-rtmp The problem is caused by a fault in the Facebook App Review process. We have reached out to Facebook, but unfortunately so far they have been unable to provide an explanation or resolution.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/19/2024 12:08PM

Facebook appears to have resolved the issue, we will continue to monitor things as we have not received any explanation as to what happened.

IDENTIFIED about 2 years ago - at 01/19/2024 11:03AM

You may receive an "App not active" error when logging in to or opening Facebook Settings when streaming with vMix
Please use the Facebook Stream Key method instead as noted in the following knowledge base article:

https://www.vmix.com/knowledgebase/article.aspx/357/streaming-to-facebook-live-using-facebook-stream-key-or-custom-rtmp

The problem is caused by a fault in the Facebook App Review process.
We have reached out to Facebook, but unfortunately so far they have been unable to provide an explanation or resolution.

Latest vMix Service outages

Payment Provider Outage - almost 3 years ago

Denial of service attack - about 3 years ago

Facebook streaming destination disabled - about 4 years ago

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