Outage in VMware Workspace ONE

Workspace ONE UEM: CN1380 - Shared SaaS - Performance Issues / United States (Partial Region)

Resolved Minor
January 27, 2025 - Started about 1 month ago - Lasted 9 minutes
Official incident page

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Outage Details

Omnissa Workspace ONE noted reports of performance issues with Shared SaaS environment CN1380 only. Omnissa has identified the issue with database infrastructure and has initiated failover protocol to recover service. Post failover, improved stability with the system has been noted. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.
Components affected
VMware Workspace ONE Workspace ONE UEM - USA
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/27/2025 02:36PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

MONITORING about 1 month ago - at 01/27/2025 02:31PM

Omnissa Workspace ONE noted reports of performance issues with Shared SaaS environment CN1380 only.

Omnissa has identified the issue with database infrastructure and has initiated failover protocol to recover service.

Post failover, improved stability with the system has been noted.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

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