Outage in VMware Workspace ONE

Omnissa Access and Workspace ONE Hub Services: Errors with Mobile SSO for Android, Mobile SSO (for Apple), Certificate Authentication authentication methods / United States (Partial Region)

Resolved Major

January 23, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Omnissa Access is investigating reports of issues with Mobile SSO for Android, Mobile SSO (for Apple), Certificate Authentication (cloud deployment) authentication methods for tenants in vmwareidentity.com. We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Components affected

VMware Workspace ONE Workspace ONE Access - US1

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/24/2025 01:21AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

MONITORING about 1 year ago - at 01/24/2025 01:12AM

Omnissa Access has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

INVESTIGATING about 1 year ago - at 01/24/2025 12:27AM

Omnissa Access is investigating reports of issues with Mobile SSO for Android, Mobile SSO (for Apple), Certificate Authentication (cloud deployment) authentication methods for tenants in vmwareidentity.com. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

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