Outage in VMware Workspace ONE
Workspace ONE Hub Services Admin UI: Launch From Omnissa Connect / (All) (Full Region)
Resolved MinorIncident Report
Summary AI Generated
A software update (Omnissa Connect release 26.09.23) introduced a new Hub Services roles feature that caused the Hub Services tile to disappear from the "Launch Services" section in Omnissa Connect for affected users across all regions globally. The change restricted tile visibility to only users with an Organization-level Administrator role, leaving other users without direct access. The incident lasted approximately 9 hours and was resolved by providing a workaround through the Access tile and assigning the appropriate Hub Services roles to affected users.
In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services".
We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Workspace ONE Hub Services Catalog - US1 VMware Workspace ONE Workspace ONE Hub Services Catalog - US2 VMware Workspace ONE Workspace ONE Hub Services Catalog - US3 VMware Workspace ONE Workspace ONE Hub Services Catalog - Germany VMware Workspace ONE Workspace ONE Hub Services Catalog - Ireland VMware Workspace ONE Workspace ONE Hub Services Catalog -UK VMware Workspace ONE Workspace ONE Hub Services Catalog - Japan VMware Workspace ONE Workspace ONE Hub Services Catalog - Australia VMware Workspace ONE Workspace ONE Hub Services Catalog - CanadaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 10/03/2026 04:59AM
This incident has been resolved.
IDENTIFIED
14 days ago - at 10/02/2026 08:51PM
In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services".
With the introduction of "Omnissa Workspace ONE Hub Services roles" feature in Omnissa Connect 26.09.23 release, Hub Services tile appears only to users with Organization level Administrator role. Hub Services role can be assigned to users and users with Access Super Admin role can continue to launch Hub Services console following these steps
1. Sign in to Omnissa Connect.
2. Under Launch Services, select the Access tile.
3. On Access Admin Console, in the top-right corner, select the catalog menu icon, then choose User Portal.
4. Select your avatar in Hub Services User Portal, then choose Manage Hub Experience.
INVESTIGATING
14 days ago - at 10/02/2026 08:03PM
In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services".
We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
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