Outage in VMware Workspace ONE
Workspace ONE UEM: Availability issues / Germany (Partial Region)
Resolved MajorIncident Report
Summary AI Generated
VMware Workspace ONE UEM experienced a major availability outage in Germany lasting 1.1 hours, caused by network infrastructure issues that persisted after standard remediation attempts. The incident affected SaaS environments and customers using on-premise integration modules including Cloud Connector, Tunnel, Mobile Access Gateway, and Secure Email Gateway. The issue was resolved, though customers were advised to restart affected integration modules to address any residual problems.
Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments.
Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.
Omnissa Cloud Services portal has been updated for customers affected by this event.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Workspace ONE UEM - GermanyNeed to monitor VMware Workspace ONE outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/17/2026 10:59AM
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
IDENTIFIED
4 days ago - at 03/17/2026 10:42AM
Omnissa Workspace ONE continues to experience issues.
Operations teams have identified the issue at network infrastructure which persists after following standard remediation protocols.
Operations teams are actively working to resolve the issue.
INVESTIGATING
4 days ago - at 03/17/2026 09:59AM
Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments.
Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.
Omnissa Cloud Services portal has been updated for customers affected by this event.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Latest VMware Workspace ONE outages
Workspace ONE UEM: Performance issues / United Kingdom (Partial Region) - about 1 month ago
Omnissa Access and Workspace ONE Hub Services: Increased Request Error Rate / US (Partial Region) - about 2 months ago
Horizon Cloud Service Next-Gen: Virtual Machine provisioning Issue - All region - about 2 months ago
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