Outage in VoIPms

Customer Portal

Resolved Minor
February 05, 2024 - Started almost 2 years ago - Lasted 2 days

Incident Report

We are aware of a network issue currently affecting our Customer Portal causing it to be intermittently unreachable or slow to respond at times. Our team is diligently investigating this issue and we'll provide more updates as soon as they are available.
Components affected
VoIPms Customer Portal

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Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 02/05/2024 05:37PM

We are aware of a network issue currently affecting our Customer Portal causing it to be intermittently unreachable or slow to respond at times. Our team is diligently investigating this issue and we'll provide more updates as soon as they are available.

INVESTIGATING almost 2 years ago - at 02/05/2024 08:40PM

Our team continues working diligently to resolve this issue. We apologize for any inconvenience this may cause.

IDENTIFIED almost 2 years ago - at 02/06/2024 03:00PM

The provider has been able to observe and confirm the packet loss. Our team continues working closely with our provider to push for a resolution.

MONITORING almost 2 years ago - at 02/07/2024 03:43PM

A recent update has been deployed to address network and packet loss issues, yielding positive outcomes thus far. Our team will continue to vigilantly monitor the portal’s stability to ensure ongoing functionality.

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