Outage in VoIPms

Emergency Services - PSAP Incident Notification

Resolved Minor
July 23, 2025 - Started 11 days ago - Lasted about 21 hours

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Outage Details

We are continuing to work on a fix for this incident.**_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 791 - Lompoc Police Department, CA: 60830009 FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004 FCC ID 951 - Santa Barbara Police Department, CA: 60830006 FCC ID 958 - Santa Maria Police Department, CA: 60830002 FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005 FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001**_Impact of the issue:_** Our emergency service provider has been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available.
Components affected
VoIPms Emergency Services (e911)
Latest Updates ( sorted recent to last )
IDENTIFIED 11 days ago - at 07/23/2025 03:35AM

We are continuing to work on a fix for this incident.**_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 791 - Lompoc Police Department, CA: 60830009 FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004 FCC ID 951 - Santa Barbara Police Department, CA: 60830006 FCC ID 958 - Santa Maria Police Department, CA: 60830002 FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005 FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001**_Impact of the issue:_** Our emergency service provider has been validated to be working as designed. Calls are being delivered via the carrier's tertiary route. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available.Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in one hour or when more information becomes available.

INVESTIGATING 11 days ago - at 07/23/2025 01:52AM

**_A service disruption has been identified that potentially affects you or your end users; details can be found below._** **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 791 - Lompoc Police Department, CA: 60830009 FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004 FCC ID 951 - Santa Barbara Police Department, CA: 60830006 FCC ID 958 - Santa Maria Police Department, CA: 60830002 FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005 FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001**_Impact of the issue:_** PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line._We’ll continue providing updates regularly and as soon as they become available._

IDENTIFIED 11 days ago - at 07/23/2025 05:42AM

We are continuing to work on a fix for this incident.**_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 791 - Lompoc Police Department, CA: 60830009 FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004 FCC ID 951 - Santa Barbara Police Department, CA: 60830006 FCC ID 958 - Santa Maria Police Department, CA: 60830002 FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005 FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001**_Impact of the issue:_** Circuit provider has reported a higher-level outage. Alternate routing is not available. Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in two hours or when more information becomes available.

IDENTIFIED 11 days ago - at 07/23/2025 09:04AM

We are continuing to work on a fix for this incident.**_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 791 - Lompoc Police Department, CA: 60830009 FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004 FCC ID 951 - Santa Barbara Police Department, CA: 60830006 FCC ID 958 - Santa Maria Police Department, CA: 60830002 FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005 FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001**_Impact of the issue:_** Circuit provider has reported a higher-level outage. Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in four hours or when more information becomes available.

IDENTIFIED 11 days ago - at 07/23/2025 12:07PM

We are continuing to work on a fix for this incident.**_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 791 - Lompoc Police Department, CA: 60830009 FCC ID 950 - Santa Barbara County Sheriffs Department, CA: 60830004 FCC ID 951 - Santa Barbara Police Department, CA: 60830006 FCC ID 958 - Santa Maria Police Department, CA: 60830002 FCC ID 1019 - UC Santa Barbara Police Department, CA: 60830005 FCC ID 1031 - US Air Force Vandenberg Fire Dept, CA: 60830001**_Impact of the issue:_** Mitigation efforts continue. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in four hours or when more information becomes available.

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