Outage in VoIPms

Emergency Services - PSAP Incident Notification 

Resolved Minor
July 24, 2025 - Started 9 days ago - Lasted 6 days

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Outage Details

We are currently investigating this incident._A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 4877 - Warren Township Police, NJ: 340350014_Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information_We’ll continue providing updates regularly and as soon as they become available._
Components affected
VoIPms Emergency Services (e911)
Latest Updates ( sorted recent to last )
INVESTIGATING 9 days ago - at 07/24/2025 04:36AM

We are currently investigating this incident._A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 4877 - Warren Township Police, NJ: 340350014_Impact of the issue:_ Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line, PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information_We’ll continue providing updates regularly and as soon as they become available._

IDENTIFIED 9 days ago - at 07/24/2025 04:49AM

We are continuing to work on a fix for this incident._Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 4877 - Warren Township Police, NJ: 340350014_Impact of the issue:_ Our emergency service provider has confirmed ANI/ALI is displaying as expected. The peering components have been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ. _We’ll continue providing updates regularly and as soon as they become available._

IDENTIFIED 8 days ago - at 07/25/2025 12:02PM

We are continuing to work on a fix for this incident._A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 4877 - Warren Township Police, NJ_Impact of the issue:_ The ticket with the circuit provider has been escalated to the next level. Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ. Incident Command will continue to request hourly updates from the circuit provider(s). Next update will be provided in 24 hours or when more information becomes available._We’ll continue providing updates regularly and as soon as they become available._

IDENTIFIED 3 days ago - at 07/29/2025 04:29PM

Mitigation efforts continue. Calls destined for Warren Township Police, NJ are being answered by Somerset County Communications, NJ. We'll continue to request updates and post any new information as it comes.

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