Outage in VoIPms
Montreal Servers
Resolved Major
July 07, 2026 - Started 11 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A network issue affecting all 10 Montreal VoIP servers caused degraded call quality, including dropped calls, choppy audio, busy tones, and connectivity failures. The incident lasted approximately 4.3 hours, with VoIPms coordinating with their upstream provider to address the root cause. As a mitigation measure, traffic was rerouted across the affected servers to restore call connectivity while a full resolution was pursued.
We are currently aware of a network issue affecting the quality of the calls placed from our Montreal Servers.You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server.We reached our provider to learn more about this issue and push for a solution.We’ll provide more updates as soon as they are available.
Components affected
VoIPms Montreal 07, QC VoIPms Montreal 01, QC VoIPms Montreal 08, QC VoIPms Montreal 03, QC VoIPms Montreal 05, QC VoIPms Montreal 02, QC VoIPms Montreal 06, QC VoIPms Montreal 09, QC VoIPms Montreal 04, QC VoIPms Montreal 10, QCTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
11 days ago - at 07/07/2026 02:31PM
We are currently aware of a network issue affecting the quality of the calls placed from our Montreal Servers.You may experience issues like dropped calls, choppy voices, silence, busy tone, calls won’t connect, high latency or intermittent connectivity with the server.We reached our provider to learn more about this issue and push for a solution.We’ll provide more updates as soon as they are available.
IDENTIFIED
11 days ago - at 07/07/2026 02:40PM
At this time, we observe this issue affecting all Montreal Servers.We are continuing to work on a fix for this incident.
IDENTIFIED
11 days ago - at 07/07/2026 02:51PM
We have rerouted traffic on our servers to ensure calls can continue connecting while we work to fully resolve the issue.
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