Service Provider Incident Notification for F5 Distributed Cloud Services in Miami (MI1) - INC-20250513-302

This incident has been successfully resolved and confirmed by our service provider. The Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behavior, please don't hesitate to reach out to our Support team for prompt assistance.

This incident has been successfully resolved and confirmed by our service provider. The Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behavior, please don't hesitate to reach out to our Support team for prompt assistance.

Our service provider's technician is on-site and actively troubleshooting the issue. At this time, there is no ETA for resolution. We are currently awaiting an update and will continue to share information as it becomes available. Please contact F5 Support with any questions or concerns regarding this notification.

Our service provider is coordinating the technician and provider's technician to reach the site in Miami at the same time to troubleshoot/test, there is no ETA yet. We will continue to share updates as soon as they become available. Please reach out to F5 Support with any questions or concerns regarding this notification.

Our service provider has dispatched a technician to investigate the fiber issue on-site. We are currently awaiting an estimated time of resolution and will continue to share updates as soon as they become available. Please reach out to F5 Support with any questions or concerns regarding this notification.

Our service provider has identified the issue as being related to a fiber provider, and their investigation is still ongoing. We will continue to provide updates as they become available. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer,

We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Incident Details:
Start Time: 13/05/25 12:29 PM UTC
Estimated Date of Restoration: NA
Reference ID: SDCCAB-523

Impact:
None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.

Contact Information:
If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.

We appreciate your cooperation and understanding as we work to improve our services.

Sincerely,
F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting MI1 PoP.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential loss of redundancy at 12:29 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.